Product Care
Warranty
Caring For Your Timber
MCM House timber products are designed to give you many years of enjoyment. Our timber is sourced from local and international indigenous hardwoods and are pre-seasoned to ensure maximum longevity. The beauty of choosing natural timber products are the unique characteristics and features within, such as varying colours, grains, and textures.
The natural characteristics of timber also respond to the environments in which they are placed. Splits and cracks may appear and should not be seen as a fault or a flaw, but should be celebrated as the timber takes on its own unique character. These changes in the timber will not compromise the construction or structural integrity of the furniture. And, as we cannot control the environment in which you place your timber product, we cannot control or predict the changes you will see in your timber. We suggest to minimise movement in the timber, it should not be placed outside in direct sunlight, near fireplaces, or in heavily air-conditioned areas.
In order to care for the appearance of your timber product, we suggest avoiding direct contact with heat, liquid, and abrasive cleaners or chemicals. Also, avoid placing hot items like mugs or plates on the surface without coasters or placemats underneath, this will prevent marks and stains. To remove any dirt or dust, simply use a damp cloth.
Maintaining Your Timber:
Like any big investment piece in life, timber products do require maintenance or restoration from time to time, depending on how it is used and cared for. The natural characteristics of timber respond to the environments they are placed in. Splits and cracks may appear and should not be seen as a fault or flaw, but should be celebrated as the timber takes on its own unique character. These changes in the timber will not compromise the construction or structural integrity.
The MCM aesthetic is for our timber products to gain character and reflect our lifestyles over time. However should you want to retain the original appearance of your timber item, we suggest a water-based sealer (clear matte finish) be applied every 12 months.
Fabric
MCM House sofas, beds and cushions are made from a selection of curated fabrics. To best care for these fabrics we recommend vacuuming on a weekly basis to remove dust and dirt. We suggest you avoid placing these fabrics in direct sunlight, as UV will cause fading and a change in colour may occur over time. We recommend treating any spills or marks immediately with the help of a qualified professional upholstery cleaner.
To clean your fabric and linen covers, use a professional upholstery cleaner only.
It’s normal for our customers to update their fabric and linen covers every few years. A life well lived means plenty of chill time on the sofa. As such, a sofa is often the most popular destination in a home, and its appearance can reflect this over time. We have a range of linen covers that are available for online purchase here.
Rattan & Bamboo Care
MCM House rattan and cane is fashioned from the steam-bent poles of the Rattan Palm, a spiny sub-tropical palm that grows like a vine. To clean our Rattan furniture, we suggest brushing lightly with dry soft bristle brush. This will ensure dirt is removed from between the reed strands.
Rattan can withstand moisture to a certain extent, but you should avoid excessive water coming into contact, as it may cause the Rattan fibres to become limp or loose.
The MCM House Bamboo Collection is sustainably grown and produced. We work with a small family owned business to produce unique pieces that are made from raw bamboo. This means no pesticides, fertilisers, or herbicides are used to grow the bamboo. Like all natural materials, bamboo does require some care from time to time to ensure it’s longevity. In order to care for the appearance of your bamboo, wipe off all spills immediately to reduce the risk of marks, and avoid using any abrasive cleaners or chemicals. After cleaning we recommended you apply a water based natural exterior wood oil.
This product is not intended for permanent outdoor use. To help care for your bamboo products, we recommend that pieces be covered under shelter and brought inside from rain and weather conditions.
Seat & Cushion Care
It is natural for seat foams in sofas to soften, and cushion fillings to settle over time. This is by design, and ensures maximum comfort and the desired MCM look and feel. If you were to sit on one particular seat most of the time, then naturally this will cause that seat to soften more than the others.
For maximum comfort, we suggest regularly rotating cushions to maintain their shape and loft. Cushion inserts can always be invigorated by simply laying them out in the sun to air.
Leather Care
Leather sourced by MCM House is generally corrected grain, which means it has a protected layer. We ensure our cow hides are tanned and dyed with products that do not contain harmful substances. The beauty of leather is that it’s a natural material, so any wrinkles or small defects should be considered a feature that certifies the quality of the leather. It’s also normal that over time the leather may undergo slight discolouration with exposure to direct sunlight or sources of heat.
To maintain your leather we suggest regularly removing dust, as it can clog the pores of the leather which limits natural perspiration. To do this always use a soft and dry cloth. Do not use brushes as the bristles can damage the leather. A fresh spillage is always easier to clean than an old one, so attend immediately using soapy water, rinse and wipe dry with a soft cloth. Do not use detergents, abrasives, bleach or household cleaners.
Marble & Travertine
Marble and Travertine is a natural and porous stone. Each piece of travertine is unique, and has inherent qualities that will vary from piece to piece, including veining, tint, and density.
Our stone tops are lightly sealed before shipping, they are porous by nature and can be easily stained, scratched or chipped if special care is not given. We suggest avoiding direct contact with heat, liquid, and abrasive cleaners or chemicals. Also, avoid placing hot items like mugs or plates on the surface without coasters or placemats underneath, this will prevent marks and stains being left on the stone. To remove any dirt or dust we suggest dusting frequently with a soft, dry cloth. Wash periodically with a cloth dampened with warm water, and if necessary, a small amount of mild dishwashing liquid. Use a second damp cloth to remove the soap.
Metal Care
The stainless steel used in our MCM collection is either polished or satin. We use grade 304 stainless steel, unless otherwise specified. Stainless will not rust, however it should never come into contact with salty water for extended periods of time, as this will cause the onset of rust.
To care for your stainless steel, make sure you use a soft cloth or micro fibre cloth with a glass cleaner product. Do not use any abrasive sponges, as they can leave light scratches on the stainless-steel finish.
Outdoor Care
Outdoor Upholstery
MCM House outdoor fabrics are specially coated to withstand a wide range of weather conditions. To ensure good times and good looks for your outdoor furniture, we recommend regularly brushing lightly with a dry, soft bristle brush. The aim being to dust off dirt before it can become embedded in the fabric. It’s also best to avoid letting water sit for prolonged periods of time on the fabric, as this can lead to staining or discolouration. We also recommend storing cushions in a cool, dry place when they are not in use for prolonged periods of time.
Teak
Left to age naturally outside, the colour of Teak will gradually change to a soft, silver-grey as the pigments in the surface layer of the wood begin to fade away. The process depends on the degree of sunlight and rain exposure. Teak may be refreshed periodically using 120-240grit sandpaper, sanding with the grain. Light sanding can be done to maintain golden teak colour.
To look after Teak, we recommend brushing off any debris and wipe with a damp cloth and if cleaning is required use a mild soap. Regular cleaning will minimise the chance of mould growth but if mould growth does occur clean it immediately using a teak cleaning solution. Never cover with plastic or PVC. The timber must be able to breathe, otherwise mildew will grow.
Cement Care
Micro Cemente
Spot clean with a wet, clean cloth or soft-bristled brush with a mild soap & water solution. Dry with a towel immediately, the surface may appear to be marked/damp; however, this will dry naturally.
Treat any spills immediately and avoid contact with acidic substances such as wine, coffee, olive oil etc which can damage the wax sealant. Wipe with a cloth damp with water & mild detergent.
Do not use harsh solvents or bleach-based cleaners and avoid letting water sit on the surface.
Do not place extremely hot items directly upon the surface, this can cause sealer discolouration and marking.
Prevent scratches and always use placemats and coasters, avoid dragging sharp or coarse objects across the surface.
Dust concrete regularly with a soft, dry cloth. When further cleaning is required, wipe overall with warm, soapy water. Follow up with a soft, dry cloth to remove excess moisture or streaks.
Avoid the use of furniture polishes.
Cement is not immune to small chips and breakages particularly on exposed edges, if impacted with hard objects. Avoid high impact knocks especially along the edges. They are durable and strong but will give way if compressed, wedged or crushed
Warranty Periods
MCM House provides the original purchaser a guarantee against defects in workmanship and materials, as well as guarantees that cannot be excluded under the Australian Consumer Law. The guarantee period varies on specific product components, as listed below.
Our warranty periods are designed to give you peace of mind and ensure satisfaction with your MCM House products. MCM House provides the following warranties, which apply in addition to any rights or remedies you may have under the Australian Consumer Law;
Structural Warranty for Furniture - 5 years
Structural Warranty for Outdoor Furniture - 2 years
Structural Warranty for Lighting & Homewares - 1 Year
Structural Warranty for Upholstered Furniture - 1 Year
Components
Other components including, fabrics, leathers, foam, feather and fibre fillings, suspension, springs, mechanisms including sofa bed mechanisms, zippers, touch fasteners, and legs are warranted against failure due to a manufacturing defect for a period of 12 months or otherwise in accordance with the Australian Consumer Law.
* All warranty periods commence from the date of delivery.
Warranty Terms & Conditions
Subject to Clause 11 of the Terms & Conditions – MCM House also highlighted below.
11.1. MCM House warrants against defects and remedies under these warranties are in addition to other rights and remedies of the purchaser under the Australian Consumer Law. Should your product be defective, you may choose to make a claim under the Australian Consumer Law or the MCM House warranty.
11.2. MCM House offers a warranty to cover certain Products and components of those Products. The terms of our warranty are published separately here Product Care – MCM House.
11.3. To be entitled to claim under the MCM House warranty, the defect in the part or Product must appear within the relevant time period as per the separately published warranty terms.
11.4. To the maximum extent permitted by law, including under the ACL, MCM House is not liable, whether in contract, tort (including negligence), under any statute or otherwise, for or in respect of normal wear and/or the cost of transporting the Product to and/or from the specified place of repair or replacement.
11.5. Subject to any non-excludable rights that may apply to the Customer, the warranties provided by MCM house do not apply to:
11.5.1. fabrics and leathers fading and creasing as part of normal usage;
11.5.2. foam and fillings softening and forming the shape of the user over time;
11.5.3 scars, marks and differing pore density and colour that are characteristics of natural materials;
11.5.4. damage caused by spills such as acid, solvents, dyes or other corrosive materials, ink, paint, or bodily fluids;
11.5.5. damage caused by improper cleaning, negligence, treatment of the Product with chemicals, exposing the Product to the sun, heat, or bright light such as lamps, or otherwise caused by your acts and/or omissions; and
11.5.6. the failure of the Customer to take reasonable steps to prevent the Product from becoming of unacceptable quality and damage that occurs because of such abnormal use. This includes damage that occurs because of the failure of the Customer to care for the Product in the manner described in the Care Instructions Product Care – MCM House
11.6. Depending on the covering and the degree of use, the covering materials, cushion fillings and suspension may need to be replaced periodically at the Customer’s expense.
11.7. The warranty against defects is not transferable. It is limited to the original customer specified in the original Sales Order. The warranty against defects only applies to Products that are used for normal domestic purposes and excludes products used for commercial purposes.
11.8. Subject to any Non-Excludable Rights that may apply, if the Customer submits a valid Warranty claim MCM House at its option will:
11.8.1. Repair the Product
11.8.2. Replace the Product
11.8.3. Refund the cost of the Product
Claiming A Warranty
If you discover a defect in the goods covered by our warranty during the warranty period, please cease use of the goods right away and contact us immediately.