Frequently Asked Questions

Loyalty is MCM House’s membership program, designed to offer ongoing value through long-term benefits that reward your continued connection with us. Enjoy exclusive perks every time you shop.

• VIP pricing every time you shop, including 15% off full-price items and an additional 5% off sale items.
• Early access to sales and new collections.
• Exclusive access to events, activations, complimentary Studio Sessions, and member-only offers.

Enjoy Loyalty for $95 which unlocks access to all benefits.

In-store: Visit any MCM House showroom, let our sales team know you’d like to join, and they will guide you through the next steps.

Online: When purchasing an item from the MCM House store, you can add Loyalty to your cart at checkout. A $95 fee will be applied, and your 15% discount will activate automatically.

Already a member? Log in here.

Yes. For online purchases, log in to your account to see member pricing. For in-store purchases, our sales team will know you are a member when requesting a quote.

No, discounts cannot be applied to existing orders, but they will apply to all future purchases.

Yes. Loyalty members receive an additional 5% off sale prices.

No, discounts apply only to MCM House products.

No. Each membership is linked to a personal customer account. Friends and family will need their own membership to access discounts.

The items you wish to purchase can be added to your cart whenever you see the "Add to Cart" button. When you are ready to place your order, click on the cart icon in the top right-hand corner of your screen, check out and follow the prompts.

Yes. We understand that not everyone is comfortable placing orders online. Please contact us using the below methods:

Email: sales@mcmhouse.com
Phone: 1300 997 975

Once you have successfully placed your order online you will receive an order confirmation email. We suggest also checking your junk folder as sometimes new emails can be sent there. The order confirmation will outline the items ordered, delivery costs and the shipping address. A separate email will also be sent within 2 business days with the next steps including any relevant lead times. If you do not receive your order confirmation email within one hour of placing your order, please contact us. 

Email: online@mcmhouse.com 
Phone: 1300 997 975 

All cancellations or amendments are subject to our Terms and Conditions

You will receive email updates regarding your order. When your order is ready for dispatch, you will be contacted directly by our freight partners to arrange a delivery schedule. For small décor items, orders will be dispatched within 48 hours of placing your order (if in stock). These are sent express via Australia Post and are expected to arrive within 2-5 business days.

Unfortunately at this time we do not offer trade logins with your discounts available, however please get in touch with our sales team at sales@mcmhouse.com so you can place your order.

Yes, you can view all our fabrics HERE.  At the bottom you will see the "Request a swatch" button.

Product lead times are available within each product page and are specific to the products colour or size you have selected. 'Lead time' refers to a delivery estimate to our warehouse only. Lead time quotes are estimates only and could be subject to change.

All MCM House products are designed within Australia, but we have several suppliers from various countries who manufacture our goods.

Some of our products come readily assembled and others require assembly. To find out if assembly is required, please refer to the Product Specifications section in individual product pages. For selected postcodes, you may opt for our Premium Delivery service to have your products assembled and rubbish removal. For full details, please visit our Delivery Service page.

You can find the product's assembly instructions in the Product Specifications section on individual product pages. Please get in touch with our customer service team if it's not available.

You can access some handy tips for measuring your space correctly using our measuring guide. Prior to placing your order, it is important that you consider where the items will be placed, and any potential delivery obstacles including entryways and staircases. If goods are unable to be delivered due to access, it will result in additional fees as outlined at the bottom of the measuring guide. Customers must also be present at the agreed time of delivery and allow access to the driver.

Please note that if you have opted for a standard delivery service please check carton dimensions outlined in the product specifications page. To ensure the packaging can fit through all doorways.

All prices and orders are displayed and calculated in Australian Dollars (AUD). All payments are also charged in AUD.

We accept all major credit cards as payment options as well as Apple Pay, Afterpay and Zip.

Yes. Our online store offers two options: Afterpay and Zip.

Afterpay with a max order value of up to $2,000 (Including Delivery fee) 
Zip with a max order value of up to $15,000 (Including Delivery fee) 

Find out more on the websites below: 
Afterpay  | Zip Pay 

Please note that Afterpay & Zip are currently unavailable in our showrooms. For orders with lead times our showrooms offer the option of purchasing with a 50% deposit. To request this option, please contact our showroom sales team here. Please note that the final 50% will then be requested prior to dispatch and a 50% deposit is only valid outside of sale periods.

Unfortunately, the online store is unable to accept credit notes or store credits. Please contact our sales team for further assistance. 

Email: sales@mcmhouse.com 
Phone: 1300 997 975 

Delivery charges are based on shipment location and total volume of your order. Total delivery fees can also be viewed at the checkout page. Please check our delivery service page HERE for available delivery options and inclusions.

We are only able to deliver to one address per order. If you would like to send your purchases to multiple addresses, we suggest that you place a separate order for each destination.

Orders with multiple lead times will be delivered together once all products are in stock. Splitting the delivery of your order can be arranged for an additional fee. Please contact our Customer Service team to request this here contact form.

Unfortunately, our online store is unable to offer a warehouse pickup or showroom collection. Please contact our sales team for this option.

Email: sales@mcmhouse.com
Phone: 1300 997 975

Our online store offers Australia wide shipping excluding TAS and NT. To check if we deliver to your location, type your postcode into the "Shipping Calculator" on any of the product pages.

We currently do not not offer International shipping.

Please double-check your delivery address prior to placing the order. Please contact our sales representative and we will do our best to make the changes. We are unable to change the delivery address once the order has been dispatched. Please note that this is subject to a delivery fee recalculation.

For furniture items, customers must also be present at the agreed time of delivery and allow access to the driver. For Australia Post deliveries, our parcels do not require a signature upon delivery. Therefore, items will be left at your home (if it is considered safe to do so) or alternatively, taken back to your local post office for collection.

We strive to deliver the best quality product and experience, but sometimes things don't go according to plan. If your item is missing parts, please fill out our contact form and choose "Warranty/Product Issue Enquiry". Please include as much detail as you can on the parts you require. We will do our best to resolve any issues as quickly as we can.

*Please note that our delivery team also reach out to us if the service could not be executed due to missing hardware / parts. In this situation we will get in touch with you to resolve any issues.

Should you need to reschedule your delivery, or make contact regarding your delivery in general, please fill out our contact form and choose "Delivery Enquiry" on the drop-down menu.

Please choose carefully as we do not refund, return, or exchange if you change your mind or make a wrong selection as supported by Australian Consumer Law.

All MCM House products are quality-controlled. However, should a product be delivered that has a manufacturing fault, we will replace or repair the product at no cost to you. You are entitled to this policy if you contact us within 48 hours of your product delivery date notifying us of the manufacturing fault. 

Please fill out our contact form and choose "Warranty/Product Issue Enquiry" with photos (or videos, where appropriate) showing the damage or fault and a detailed description. We'll get back within 2 business days to guide you through the process and work with you to find a satisfactory outcome.

Due to high order volumes, orders cannot be amended or cancelled. To know more about our cancellation policy, please refer to our Terms & Conditions.

Once logged in to your account, your name will appear in the upper right-hand window. To you’re your account information and delivery details, click on Edit and update accordingly.

Click the "Log In" icon on the upper right-hand window. Click on the "Forgotten Password" enter your email address and submit. You will receive an email for you to reset your password.

Please see our Privacy Policy HERE.

If you cannot find an item online, please call your nearest showroom HERE.

Please note we have showrooms located in:

Paddington, NSW
The Shed (Outlet Store), NSW
Byron Bay, NSW
Fortitude Valley, QLD
South Yarra, VIC

You can search for your nearest one HERE.

For sales enquiries please contact:
sales@mcmhouse.com

For other customer enquiries please contact:
customercare@mcmhouse.com

To follow up on an online order please contact:
online@mcmhouse.com

Or give us a call on
Phone: 1300 997 975

Alternatively you can contact us via live chat, available:
Monday - Friday 9.30am - 5pm

Discover more about our Trade Program here. At the bottom, you will see the "Apply Now" button or fill out our contact form to apply.

We aim for a hassle-free shopping experience so all the terms and conditions can be found HERE.

Please note we have showrooms located in:

Paddington, NSW
The Shed (Outlet Store), NSW
Byron Bay, NSW
Fortitude Valley, QLD
South Yarra, VIC

You can search for your nearest one HERE.