Warranty Periods
MCM House provides the original purchaser a guarantee against defects in workmanship and materials, as well as guarantees that cannot be excluded under the Australian Consumer Law. The guarantee period varies on specific product components, as listed below.
Our warranty periods are designed to give you peace of mind and ensure satisfaction with your MCM House products. MCM House provides the following warranties, which apply in addition to any rights or remedies you may have under the Australian Consumer Law;
Structural Warranty for Furniture - 5 years
Structural Warranty for Outdoor Furniture - 2 years
Structural Warranty for Lighting & Homewares - 1 Year
Structural Warranty for Upholstered Furniture - 1 Year
Components
Other components including, fabrics, leathers, foam, feather and fibre fillings, suspension, springs, mechanisms including sofa bed mechanisms, zippers, touch fasteners, and legs are warranted against failure due to a manufacturing defect for a period of 12 months or otherwise in accordance with the Australian Consumer Law.
* All warranty periods commence from the date of delivery.
Warranty Terms & Conditions
Subject to Clause 11 of the Terms & Conditions – MCM House also highlighted below.
11.1. MCM House warrants against defects and remedies under these warranties are in addition to other rights and remedies of the purchaser under the Australian Consumer Law. Should your product be defective, you may choose to make a claim under the Australian Consumer Law or the MCM House warranty.
11.2. MCM House offers a warranty to cover certain Products and components of those Products. The terms of our warranty are published separately here Product Care – MCM House.
11.3. To be entitled to claim under the MCM House warranty, the defect in the part or Product must appear within the relevant time period as per the separately published warranty terms.
11.4. To the maximum extent permitted by law, including under the ACL, MCM House is not liable, whether in contract, tort (including negligence), under any statute or otherwise, for or in respect of normal wear and/or the cost of transporting the Product to and/or from the specified place of repair or replacement.
11.5. Subject to any non-excludable rights that may apply to the Customer, the warranties provided by MCM house do not apply to:
11.5.1. fabrics and leathers fading and creasing as part of normal usage;
11.5.2. foam and fillings softening and forming the shape of the user over time;
11.5.3 scars, marks and differing pore density and colour that are characteristics of natural materials;
11.5.4. damage caused by spills such as acid, solvents, dyes or other corrosive materials, ink, paint, or bodily fluids;
11.5.5. damage caused by improper cleaning, negligence, treatment of the Product with chemicals, exposing the Product to the sun, heat, or bright light such as lamps, or otherwise caused by your acts and/or omissions; and
11.5.6. the failure of the Customer to take reasonable steps to prevent the Product from becoming of unacceptable quality and damage that occurs because of such abnormal use. This includes damage that occurs because of the failure of the Customer to care for the Product in the manner described in the Care Instructions Product Care – MCM House
11.6. Depending on the covering and the degree of use, the covering materials, cushion fillings and suspension may need to be replaced periodically at the Customer’s expense.
11.7. The warranty against defects is not transferable. It is limited to the original customer specified in the original Sales Order. The warranty against defects only applies to Products that are used for normal domestic purposes and excludes products used for commercial purposes.
11.8. Subject to any Non-Excludable Rights that may apply, if the Customer submits a valid Warranty claim MCM House at its option will:
11.8.1. Repair the Product
11.8.2. Replace the Product
11.8.3. Refund the cost of the Product
Claiming A Warranty
If you discover a defect in the goods covered by our warranty during the warranty period, please cease use of the goods right away and contact us immediately.